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Clean, reliable water is the result of planning, technology and teamwork.

Despite the trials and challenges posed by the global COVID-19 pandemic, the last year has proven to be one of strength, dedication and resilience for the City of Santa Ana’s Water Resources Division.

As essential workers, our team of water professionals – from field crews to treatment operators – were on the job throughout the crisis to ensure our customers received the clean, safe, high-quality water they have come to expect.

Staff was undeterred in maintaining water quality above regulations set by California and the federal government, delivering millions of gallons of it each day to Santa Ana homes and businesses.

Your Water Resources Division is working hard
to safeguard your future services.

The system’s reliability is dependent on regular maintenance and upgrades to the pipelines, pumps and other equipment in our 27-square-mile delivery system. That’s why we have launched several new infrastructure projects and are preparing for others in the coming years. 

Key to our vision is a number of important projects that will advance our goal of being a technology-driven utility powerhouse. Technology is integral to our Capital Improvement Program to strengthen our resiliency and efficiency. We have worked for the last 15 years to actively integrate technology throughout the organization. 

The Water Resources Division is committed to ensuring that the City’s water and sewer infrastructure and services are state-of-the-art. We are aggressively pursuing grant funding to minimize the financial impact to our customers, while safeguarding future services and protecting public assets.

Here are some of the ways we are incorporating technology and maximizing your investment in the utility:

• Advanced Metering Infrastructure (AMI) – This $30 million project will give customers access to real-time consumption data that can help them save water and money. The technology will also help staff plan, construct and optimize the water distribution system and meet state drought mandates.
• Sophisticated mapping software – All of our 450 miles of water pipelines, 390 miles of sewer pipelines and 45,000 connections are plotted on GIS. The software reduces down time and improves customer service by helping operators minimize impacts and disruptions from main breaks and other emergencies. The cutting-edge instrumentation also helps save the City money by reducing design and construction costs for infrastructure projects.
• SCADA (Supervisory Control and Data Acquisition System) – Upgrades are planned for the network that serves as the automated “brain” of our facilities 24 hours a day, seven days a week. SCADA is a critical component for operating pumps, filling reservoirs, maintaining pressure, and activating alarms so potential problems can be addressed quickly.

We are fortunate to have these tools available to help maintain quality water and service and exceed customer expectations. Add these resources to our teams – the men and women who ensure safe, clean water and dependable delivery – and it is a winning combination. 

Please read through this Consumer Confidence Report to learn more about your water and what we do to make sure it is always there when you need it.

Sincerely,

Cesar E. Barrera P.E.
Deputy Public Works Director/Water Resources Manager